ge99 Privacy Policy — How We Handle Your Data

👤Registration and Identity Data

When you create a ge99 account, we collect:

• Full name, date of birth, and gender (used for age verification and KYC compliance).
• Email address and mobile phone number (used for account communication and two-factor authentication).
• Residential address (used for identity verification where required by applicable law).
• Government-issued identity document details (e.g. National ID number) when required for enhanced KYC verification.

💳Financial and Payment Data

To process deposits and withdrawals, ge99 collects:

• Mobile wallet identifiers (e.g. your registered bKash, Nagad, or Rocket account number) sufficient to route transactions. ge99 does not store your mobile wallet PIN or passcode at any point.
• Transaction history: deposit amounts, withdrawal amounts, dates, and reference numbers. This data is retained for regulatory compliance and dispute resolution purposes.
• For card payments (Visa / Mastercard), ge99 collects only the card number (last four digits displayed to you), expiry date, and billing name. Full card numbers are processed by our payment processor and are never stored on ge99 servers.

📱Technical and Usage Data

When you access the ge99 platform, we automatically collect certain technical information:

• IP address and approximate geolocation (used for fraud prevention and to ensure compliance with applicable geographic restrictions).
• Device type, operating system, browser type and version (used to optimise the platform experience for your device).
• Session data including pages visited, games played, wager amounts, and session duration (used for platform improvement, responsible gaming monitoring, and bonus integrity checks).
• Cookie data (see Section 5 below for details on our use of cookies).

⚙️Permitted Uses

• Account administration: creating and managing your player account, verifying your identity, and processing your login credentials.
• Payment processing: executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining a compliant transaction record.
• Responsible gaming: monitoring session behaviour to detect problem gambling indicators, sending reality-check notifications, and enforcing self-exclusion requests.
• Legal compliance: fulfilling anti-money laundering (AML) obligations, responding to lawful requests from regulatory or law enforcement authorities, and retaining records as required by applicable law.
• Fraud and security: detecting and preventing fraudulent activity, multi-accounting, collusion, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Service communications: sending you account-related notifications such as deposit confirmations, withdrawal updates, password reset emails, and security alerts. We will only send promotional communications (bonus offers, promotional emails) if you have opted in to receive them, and you may opt out at any time.

⚖️Legal Bases Applied

• Contractual necessity: processing your registration data, payment data, and session data is necessary to perform the contract between you and ge99 (i.e. to operate your account and deliver the platform services you have signed up for).
• Legal obligation: processing your identity documents, maintaining transaction records, and reporting to relevant authorities as required by applicable anti-money laundering, gambling regulation, and data protection laws.
• Legitimate interests: fraud detection, platform security, responsible gaming monitoring, and platform improvement activities — provided these activities do not override your fundamental privacy rights.
• Consent: for promotional communications and for the use of non-essential cookies. You may withdraw your consent at any time by contacting support or adjusting your browser cookie settings.

🤝Third-Party Disclosure Circumstances

• Payment processors: ge99 shares the minimum necessary financial data with our payment processing partners (bKash, Nagad, Rocket, Upay, and card processing networks) solely to execute your requested deposit and withdrawal transactions.
• Game content providers: game software providers (such as Pragmatic Play, Evolution Gaming, and others) may receive anonymised or pseudonymised session data necessary to operate their games within the ge99 platform. These providers are prohibited from using that data for their own independent purposes.
• Regulatory and law enforcement authorities: ge99 will disclose your personal data to competent regulatory, tax, or law enforcement authorities when required to do so by applicable law, court order, or regulatory direction. ge99 will notify you of such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of ge99's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified before your data becomes subject to a materially different privacy policy.

🍪Types of Cookies We Use

• Essential cookies: these are strictly necessary for the platform to function. They include session authentication cookies (to keep you logged in), security cookies (to detect and prevent fraudulent logins), and load-balancing cookies. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: these remember your platform preferences such as your selected language, display settings, and responsible gaming choices (e.g. your deposit limit settings). They are not strictly necessary but significantly improve your experience.
• Analytics cookies: ge99 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical problems occur. This data is aggregated and cannot be used to identify any individual player.

🔐Security Measures in Place

• SSL/TLS encryption on all pages and all data transmissions between your device and ge99 servers, so that your login credentials, payment details, and personal data are protected in transit.
• Encrypted storage of passwords and sensitive identity fields using industry-standard hashing algorithms. ge99 staff cannot read your password in plaintext.
• Access controls: only authorised ge99 personnel with a legitimate business need may access player personal data. All such access is logged and audited.
• Regular security reviews and vulnerability assessments of the ge99 platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.

✅Rights Available to You

• Right of access: you may request a copy of the personal data ge99 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or supplement it.
• Right to erasure: you may ask ge99 to delete your personal data. We will comply where there is no overriding legal obligation to retain it. Note that deletion of your account data will result in permanent closure of your ge99 account.
• Right to restriction: you may ask ge99 to restrict the processing of your personal data in certain circumstances, for example while a rectification request is being resolved.
• Right to object: where ge99 processes your data on the basis of legitimate interests, you have the right to object to that processing. ge99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.